INFRASTRUCTURE MANAGEMENT SERVICES
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Business rules are being redefined: Companies leveraging autonomics and cognitive platforms will drive 60% reduction in cost of services. Digital transformation is the  driving force of business growth today and  Hybrid IT demand , the future of Enterprise Infrastructure .  Business processes are being reformulated and human lives are being reshaped by this digital wave. It is hence imperative that enterprises reinvent and transform to take themselves to the next level.

Our Framework ‘Assess – Design – Build – Manage – Optimize’ drives system assessment and continuous improvement towards new standards of digital transformation
UST Global have successfully adopted a Hybrid IT model where our traditional and modernized IT coexists with cloud service models
Being a ‘Born Digital’ company, ‘Everything Innovation’ is what we believe in and “Run and Transform”, our motto, for guaranteed delivery of differentiated and incremental outcomes to our customers

Here at UST Global we provide a comprehensive portfolio of end to end infrastructure services delivering a striking balance of business aligned IT and future proofed technology to customers . Uniquely equipped to help our clients in Enterprise Digital transformation and Data Centre Management , our innovative solutions and end to end portfolio of infrastructure services deliver the best business value to our customers. All our services are in-course with the ‘Run and Transform’ technique which take the operational efficiency to a whole new level . With consolidated data centres across 150 global locations we provide end-to-end infrastructure support for over 30 million users.

Data Centre Services

We bring best in class hosting services through state-of-the-art data centres and private cloud built for our customer’s unique requirements . Guaranteeing utmost availability, performance, and security of your global infrastructure , we deliver services to optimally manage servers, storage, backups, middleware, databases, enterprise network and disaster recovery.

 

Run IT

  • Infrastructure Monitoring and Management
  • Integrated Command Center covering NOC and SOC Operations
  • Mainframe, Server, Storage, N/W, DB , Middleware and Virtualization
  • Open Source Tools and Automation
  • Monitor and Manage IP Telephony and Unified Communications Infrastructure
  • Disaster Recovery Planning & Execution

 

Transform IT

  • Data Center Migration / Consolidation / Modernization
  • Data Center Assessment / Design
  • Infrastructure TCO Optimization
  • Legacy Systems Migration
  • Enterprise Storage and Backup Optimization
  • Software Defined Infrastructure Services/Networks/Virtualization
  • Database License Optimization & Virtualization
  • Big Data Cluster Services
Digital Workplace Management

Our Digital workplace services deliver an extreme+ experience and focus on empowering end users by providing reliable services to all end user devices and service desk support . We exclusively manage workplace and field Support services including the end user experience .

 

 

Run IT

  • HDI Certified Global Multi-lingual Service Desk Support in 17+ Languages
  • Messaging and Collaboration Services ensures services to Email, Chat, Video and Telephone services
  • Application Delivery Services
  • Device Engineering Services
  • Mobile Device Management
  • Desktop Virtualization and DaaS

 

 

Transform IT

  • Workplace Transformation through SLB Computing
  • Self Service Automation
  • Enterprise Mobility Deployment
  • Desktop Virtualization and DaaS deployment
  • Path breaking collaboration services like Facebook at Work
  • Productive on Cloud (O365 and Google Apps)
  • Automation Services
Digital Governance

Our deep expertise and compliance to Integrated Value Management, UST G3, ITSM, ITIL, continuous integration and delivery guarantee  impressive value outcome for all our customers . We have our SMO - Service Integration & Management & Integrated Command Center , specifically designed to deliver maximum outcome from IT services .

 

Run IT

  • Agile App Build and Release Operations
  • Integrated Smart Operations (L1 Utility)
  • UST G3 ITSM Platform
  • IT Service Management Operations
  • IT Service Management tools & Automation

 

 

 

 

Transform IT

  • Enterprise DevOps Strategy and Automation
  • Continuous Delivery: CD+ Platform
  • IT Service Management Process Optimization
  • Reporting and Dashboard Solution Implementation
Reliable Operating Center (ROC)

With Increased Availability - Accurate Information & Insight - Better Predictability and Improved Performance, our 24 x 7 ROC services help in providing a continuously monitored, proactive and committed service level enabled IT environment.

Highlights

  • Advanced analytics based configurable dashboards .
  • Single pane view of integrated KPIs
  • Consolidate silo data into service centric business intelligence
  • Share real time matrix with all stakeholders

Based on over fifteen years of providing infrastructure management services, UST Global has developed and productized an innovative set of reusable tools and frameworks. These unique offerings, along with our partnerships and customizable engagement models, provide each customer with optimal ‘time to value’ for a wide range of IT and business challenges.

USTSECUREYES
  • Key Principles - Automation, Continuous Improvement, Service Management
  • Monitors and resolves all applications and IT infrastructure under one roof
  • Specialized framework behind NOC, SOC and Command Center
USTEMPOWER
  • Built on UST Global’s philosophy of Design For Happiness (D4H)
  • DIY (Do It Yourself) Issue Resolution Kits – Revamp FAQ to FAR (Fast Actionable Resolutions)
  • Client University , Knowledge graphs and community forums for continuous education
USTDIA
  • ChatBot USTDIA is an AI based conversational interface handling structurally repetitive conversations
  • Improved and more personalized user experience
  • Integrated and dynamic FAQs
  • Anywhere, Anytime and Any Device accessibility
FireOps
  • Intelligent Anomaly Detection Engine for secure and seamless IT environment
  • Assist IT fix impending incidents
  • Automatically models normal data set behaviour in real time
  • Identify anomalies much ahead of the curve for an IT incident